Refund policy

All Untold Exodus prints are professionally printed, framed and prepared for each order. We therefore do not accept returns or exchanges for change-of-mind purchases or orders placed incorrectly by the customer.

Please carefully check your selected print, size, frame and delivery details before completing your order.

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at untoldexodus@gmail.com, including your order number and photographs of the item and packaging. We will assess the issue and, where applicable, arrange a replacement or refund in accordance with South African consumer law.

This policy does not limit any rights you may have under the Consumer Protection Act or other applicable South African law.